IMA Norway in Rogaland - Service Leadership in Practice

We invite you to a meeting on 24 March at Hotel Victoria in Stavanger.

Presentation by Heidi Jeanette Frafjord

Service Leadership in Practice – including Motivation and Self-Leadership

Heidi Frafjord (HF) holds a degree in hotel administration and pedagogy and is certified in value-based sales. She works full-time as Director of Sales at Heimr Collection and has previously held leadership roles within Nordic Choice Hotels, Scandic Hotels, and the Stavanger region.

In addition she is engaged at the University of Stavanger and the Norwegian School of Hotel Management, where she serves as Head of the Mentorship Programme and as a guest lecturer. She has held several board positions, including Norway Chess and Rogaland Sports Council, and has led committee work for major sporting events such as the UCI Road World Championships in Stavanger.

Interactive presentation covering:

Service leadership in practice

• What does service leadership mean in today’s organisations?

• How EA/PAs can act as culture carriers and influencers.

Motivation and self-leadership

• How to stay motivated in a demanding role.

• Practical techniques for self-leadership (goal setting, prioritisation, mental resilience).

From an administrative to a strategic role

• How to take your place as a value creator.

• Communication and relationship-building with management.